Complaints and arbitration

Despite our greatest efforts, conflicts between a supplier and buyer may occur. CNB will not let you down and offers professional assistance – even when the deal is already closed.

All our clients can appeal to our complaints team for help, that offers independent and professional intermediary support in arbitration. Objective, professional and solution oriented. Our complaints team strives for efficiency and effectiveness while minimizing possible damage.

Services include all aspects of a transaction, from sales note to the product supplied. The complaints team maps the situation and manages the case as an objective mediator following the trade regulations as best as possible. These services are free of charge to CNB clients.